Refund policy
Thank you for choosing Shields and Sons Inc. Our goal is to provide you with high-quality, custom-made products crafted to your specifications. Due to the nature of our business, we have specific policies regarding returns, refunds, and chargebacks. Please read the following carefully before making a purchase.
1. All Sales Are Final
All of our products are custom-made to your specifications. As such, all sales are final, and we cannot offer 100% returns or refunds once production begins. We understand that things happen beyond your control and we are open to working out an arrangement. By approving your quote and completing your purchase, you confirm that all specifications are correct and that you agree to these terms.
2. Resolution of Dissatisfaction
We strive to ensure every customer is satisfied with their purchase. If, for any reason, you are unhappy with your product, please contact us directly at anthonyshieldsandsons@gmail.com so that we can work together to resolve the issue. We are committed to finding a solution that works for both parties.
3. Chargeback Policy
Chargebacks will not be accepted under any circumstances unless the product differs significantly from the agreed-upon specifications. We ask that you reach out to us directly to resolve any concerns before initiating a chargeback.
In the event that a chargeback is initiated and approved without the product being returned to us, we will report this to the customer’s local authorities as theft. Additionally, we will take legal action to recover the cost of the product and any associated losses.
4. Proof of Order Accuracy
To ensure clarity and transparency, we provide the following at every stage of the process:
- Detailed quotes with exact specifications for your approval.
- Photos or videos of your completed custom product before shipping, upon request.
- Documentation of all correspondence related to your order.
By purchasing from us, you acknowledge that you have reviewed and approved all details of your custom order.
5. Damage or Issues with Delivery
We take great care to package our products securely to ensure they arrive in perfect condition. Upon receiving your order:
- Please inspect it immediately.
- If the item is damaged during shipping, notify us within 48 hours with photos of the damage so we can assist with filing a claim with the shipping carrier.
Damage caused by mishandling or improper installation after delivery is not covered under this policy.
6. Disputes and Claims
In the unlikely event that a dispute arises, we will work with you to resolve the issue amicably. If a resolution cannot be reached, any disputes must be handled in accordance with the laws governing [Your Province/State/Country].
7. Custom-Made Product Agreement
By purchasing from us, you agree to the following:
- You have reviewed and approved all dimensions, finishes, and specifications before production.
- Minor variations in color, texture, and wood grain are natural for handmade and reclaimed wood products and do not constitute grounds for a return or refund.
- You understand and accept this policy as part of the purchase agreement.
8. Contact Information
If you have any questions about our return and refund policy or need assistance, please contact us at:
- Contact: Alan Shields
- Email: anthonyshieldsandsons@gmail.com
- Phone: 450-675-4061
We are here to help and ensure you have a positive experience with Anthony Shields and Sons Inc.
9. U.S. Shipments, Customs, and Import Charges
For orders shipped to the United States, the customer acknowledges that any duties, taxes, tariffs, brokerage fees, or other import-related charges are assessed by U.S. Customs and Border Protection and/or the shipping carrier during the import process and are not included in the shipping charges paid to us.
While we provide complete and accurate USMCA documentation for qualifying goods, U.S. Customs retains the authority to review and classify shipments at the port of entry. In some cases, a shipment may be classified differently than declared, which can result in import charges being applied.
These charges are outside of our control and are the sole responsibility of the importer (customer). The assessment of such charges does not constitute an error, misrepresentation, or failure on our part to fulfill the order as agreed.
Delays caused by customs processing, inspections, or reclassification are also outside of our control and do not constitute grounds for cancellation, refund, or chargeback.
10. Refused Shipments and Returned Orders
If a shipment is refused, abandoned, or returned for any reason, including but not limited to import charges, customs-related issues, or refusal to pay duties or fees, the following terms apply:
- The order will be considered fulfilled once it has been completed and shipped in accordance with the approved specifications.
- The customer remains responsible for all outbound shipping costs, return shipping costs, brokerage fees, duties, taxes, tariffs, storage fees, handling fees, and any other charges incurred as a result of the refusal or return.
- Any refund issued will be less all such costs incurred.
- Custom-made products that are refused or returned are not eligible for a full refund.
Refusal of a shipment does not cancel or void the purchase agreement and does not transfer responsibility for these costs to us.
A shipment that is properly completed and shipped will not be considered “not received,” “not delivered,” or “not as described” solely because import charges were applied or the shipment was refused.