Shipping policy

U.S. Shipping & USMCA

We regularly ship our handcrafted products throughout the United States and provide complete, accurate USMCA documentation for all qualifying goods.

HTS Classifications

Our products are manufactured in Canada and are declared under their appropriate Harmonized Tariff Schedule (HTS) classifications, including.

Customs, Duties & Import Charges

Qualifying Canadian-made goods are intended to receive duty-free treatment under USMCA when accepted by U.S. Customs under the correct classification. Most of our U.S. shipments clear without issue.

However, U.S. Customs and Border Protection (CBP) retains the authority to review shipments at the port of entry, and in rare cases a shipment may be reviewed or classified differently by a customs broker or customs officer. When that happens, duties, taxes, tariffs, brokerage fees, or other import charges may be assessed.

Shipping Charges

The shipping charges paid to us cover transportation only, unless otherwise clearly stated in writing. They do not include duties, taxes, tariffs, brokerage fees, customs charges, or other import-related fees assessed by U.S. authorities or carriers during the import process.

Customs Delays & Reclassification

While we ensure that all required documentation is complete and accurate, any import charges assessed by U.S. authorities remain the responsibility of the importer. Customs reviews, customs delays, reclassifications, brokerage decisions, and related import fees are outside of our control and do not constitute a failure on our part to deliver the order as agreed.

Refused or Returned Shipments

If a shipment is refused, abandoned, or returned because of import charges or customs-related issues, the customer remains responsible for the original outbound shipping cost as well as any return shipping, return brokerage, duty, tax, tariff, storage, handling, or related charges resulting from the refusal or return.

Custom Orders & Cancellations

Because many of our products are custom-made to order, an order may not be cancelled once production has begun. If a custom order is returned or refused after shipment, any refund issued will be less all shipping, return shipping, brokerage, customs, handling, and other related costs incurred.

A shipment that is properly completed, shipped, and tendered to the carrier in accordance with the order will not be considered undelivered, not as described, or improperly fulfilled solely because import charges were assessed, customs processing occurred, or the customer refused the shipment.

Delivery, Signature & Damage Responsibility

All shipments require a signature upon delivery. This is a requirement of our shipping insurance coverage and helps ensure that your order is delivered directly to the customer and properly documented by the carrier.

If a customer specifically requests that the signature requirement be removed, waived, or authorizes the carrier to leave the shipment unattended, the customer assumes full responsibility for the shipment once it is delivered by the carrier.

By requesting delivery without a signature, the customer acknowledges that Anthony Shields & Sons Inc. cannot be held responsible for theft, loss, weather exposure, mishandling, or damage that occurs after the carrier leaves the shipment at the delivery location. Any resulting loss or damage will not be eligible for replacement, repair, refund, or reimbursement by Anthony Shields & Sons Inc.

If you are unable to be present for delivery, we strongly recommend arranging delivery for another day, having an authorized person available to sign, or using any pickup or delivery-management options offered by the carrier rather than waiving the signature requirement.

Customer Acknowledgment

By placing an order, the customer acknowledges and agrees to these shipping and import terms.

If you have any questions regarding U.S. shipments, we are happy to provide clarification before you place your order.

Estimated Delivery Times

Shipping within Canada can take from 1 to 7 days depending on location.
Shipping within USA can take from 1 to 7 days depending on location.