Shipping policy
We regularly ship our handcrafted products throughout the United States and provide complete, accurate USMCA documentation for all qualifying goods.
Our products are manufactured in Canada and are declared under their appropriate Harmonized Tariff Schedule (HTS) classifications, including:
- Fireplace mantels: HTS 4420.90 as decorative, non-structural articles of wood
- Chandeliers and lighting fixtures: HTS 9405
- Furniture items such as tables and benches: HTS 9403
Qualifying Canadian-made goods are intended to receive duty-free treatment under USMCA when accepted by U.S. Customs under the correct classification. Most of our U.S. shipments clear without issue.
However, U.S. Customs and Border Protection (CBP) retains the authority to review shipments at the port of entry, and in rare cases a shipment may be reviewed or classified differently by a customs broker or customs officer. When that happens, duties, taxes, tariffs, brokerage fees, or other import charges may be assessed.
The shipping charges paid to us cover transportation only, unless otherwise clearly stated in writing. They do not include duties, taxes, tariffs, brokerage fees, customs charges, or other import-related fees assessed by U.S. authorities or carriers during the import process.
While we ensure that all required documentation is complete and accurate, any import charges assessed by U.S. authorities remain the responsibility of the importer. Customs reviews, customs delays, reclassifications, brokerage decisions, and related import fees are outside of our control and do not constitute a failure on our part to deliver the order as agreed.
If a shipment is refused, abandoned, or returned because of import charges or customs-related issues, the customer remains responsible for the original outbound shipping cost as well as any return shipping, return brokerage, duty, tax, tariff, storage, handling, or related charges resulting from the refusal or return.
Because many of our products are custom-made to order, an order may not be cancelled once production has begun. If a custom order is returned or refused after shipment, any refund issued will be less all shipping, return shipping, brokerage, customs, handling, and other related costs incurred.
A shipment that is properly completed, shipped, and tendered to the carrier in accordance with the order will not be considered undelivered, not as described, or improperly fulfilled solely because import charges were assessed, customs processing occurred, or the customer refused the shipment.
By placing an order, the customer acknowledges and agrees to these shipping and import terms.
If you have any questions regarding U.S. shipments, we are happy to provide clarification before you place your order.
Shipping within Canada can take from 1 to 7 days depending on location.
Shipping within USA can take from 1 to 7 days depending on location.